Air Manas places the utmost importance on maintaining the privacy and security of your personal information. Adhering to regulatory requirements and standards, this Policy details the personal information we gather, the purposes for its collection and processing, as well as your rights concerning personal data. You can be assured that your personal data will be used only for legitimate purposes related to Air Manas flights.

Personal information, also referred to as personal data, includes details that identify you or can be used to identify you, such as your name and contact details, information about your flights, participation in loyalty programs, and usage of our web resources and mobile applications.

This Privacy Notice applies to your personal information that we collect, use, and/or otherwise process. This includes when you travel on our flights, engage with our websites or mobile apps, contact our reservation and information center, or utilize any of our services. By using our services, you acknowledge and agree to the terms of this Privacy Notice.

Information For any questions or concerns regarding your personal information, you may contact Air Manas through the following communication channels:

• Email: data.privacy@airmanas.com
• Postal address: 720020, Kyrgyz Republic, Bishkek, st. Maldybaeva, 75.

Air Manas is responsible for the collection, storage, use, protection, and confidentiality of your personal data in accordance with the Law of the Kyrgyz Republic, "On Personal Data and its Protection" and other applicable local and international legislation.

Air Manas collects and processes various types of personal information, including but not limited to:

• Identification and Contact Information: Name, date of birth, nationality, passport or other identification data, telephone number, and email address.
• Travel Information: Ticket numbers, destinations, flight details, special preferences, and requests.
• Financial Information: Payment details, such as credit or debit card information.
• Medical Information: Health information necessary for travel, including medical certificates and requests for special assistance.
• Loyalty Program Information: Participation in loyalty programs, member numbers, miles balance, and available privileges.
• Interaction Data: Information from interactions with our services, including inquiries, feedback, complaints, and communication.
• Cookies and Online Identifiers: Data collected through cookies and similar technologies, including IP addresses, location, and language settings.
• Authorization Information: Login and password data for accessing our website or mobile applications.
• Security Information: Records of entry to the physical environment of Air Manas.
• Marketing Information: Data on travel preferences, survey results, and marketing campaign outcomes.
• Audio-Visual Information: Recordings from CCTV cameras in our offices and voice recordings when contacting our reservation and information center.

Personal data is collected through direct interaction with our services and digital platforms, as well as from third parties, such as ticket sales agencies involved in organizing your flight.

Air Manas collects and processes your personal data for the following purposes:

• Provision of Services: To provide travel-related services, including ticketing, check-in, baggage handling, and special requests.
• Service Quality Improvement: To enhance the quality of our services and products and understand customer needs and preferences.
• Regulatory Compliance: To fulfill obligations under aviation, customs, and other applicable laws.
• Marketing and Communications: To send information about new services, offers, and promotions, and to provide personalized offers. You can opt-out of marketing mailings at any time.

Your data may be transferred to the following categories of recipients:

• Other airlines (codeshare and interline partners)
• Airport operators, lounge staff, and ground services
• Authorized government authorities
• Travel agencies involved in organizing your flight
• Frequent flyer program partners
• Companies conducting market research and providing marketing services
• IT service providers and other service providers for website operation, distribution of informational messages, and feedback processing.

Air Manas adheres to ISO/IEC 27000 series standards to ensure the security and confidentiality of your personal data. Measures include:

• Organizational Measures: Policies and procedures to protect information, risk management, employee training, incident response procedures, and physical security measures.
• Technical Measures: Encryption, access control mechanisms, firewalls, intrusion detection systems, and regular software updates.

You have certain rights regarding your personal information, including:

• Right to Access: Know if we hold your data, the purposes, sources, and methods of data collection and processing.
• Right to Rectification: Amend and supplement your data.
• Right to Erasure: Request deletion of your data.
• Right to Restriction of Processing: Restrict data processing.
• Right to Withdraw Consent: Withdraw consent to data processing.
• Right to Data Portability: Request transfer of data to another organization or directly to you.

To exercise these rights, contact us at data.privacy@airmanas.com. Air Manas may request additional details to confirm your identity.

To opt out of marketing communications:

• Change your preferences in your account on https://airmanas.com
• Use the unsubscribe option in marketing emails.

Our website may contain links to other websites. Air Manas is not responsible for the privacy practices of these third-party websites. Please review their privacy policies.

Amendments We reserve the right to amend this Privacy Notice to provide accurate and up-to-date information. Changes will be posted on our website.